General Contractual Terms and Conditions (GTC)

General Contractual Terms and Conditions (GTC)
About using the services of the Aestella Clinic

AND. Prolog
These general terms and conditions of service (hereinafter referred to as “GTC”) govern the use of the Aestella Clinic outpatient clinic (hereinafter referred to as “Dentistry” or “Clinic”) and its services. These terms and conditions define the contracts and treatment plans concluded by the Service Provider with its Patients.

Address of the Clinic: H-1095 Budapest, Ödön Lechner tree line 10/B, North Tower, Ground Floor, Millenium Gardens.
The company operating the Service Provider:
Togala Service Limited Liability Company
Registered office: H-1064 Budapest, Izabella street 80.
Company registration number: 01-09-386340
Fiscal Code: 24926025-2-42
Representative: Jacques Cousseau Bernard, Managing Director.

The Service Provider has the necessary professional, official, operating licenses for the provision of services, as well as medical liability insurance. The Service Provider does not have a contract with the National Health Insurance Fund Manager (OEP), does not perform TB based treatments.

II. Contracting Parties
The recipient of the services (Customer) is the Patient, who is included in the individual service contract and treatment plan. The Contracting Parties are the Patient and the Provider. In the case of a minor or a person with limited legal capacity, the signature of a legal representative is required.

If the service is ordered by a third party (Mediator) on behalf of the Patient, the agreement between the Service Provider and the Mediator regulates the cooperation. The Service Provider is not obliged to examine whether the third party legally represents the Patient.

III. How and conditions for using the service

1. The customer must provide the necessary personal data (name, place of birth, time, mother's name, address, TAJ number, telephone number, e-mail address) before the intervention.
2. The Service Provider fulfils the contract in compliance with the professional standards and with appropriate qualified dentists and specialist assistance.
3. After the signing of the individual contract, the services and the content in accordance with the GTC apply. A contract may also be concluded by reference if the signature is not signed for any reason.
4. The obligations of the patient include attending a pre-treatment consultation, during which an X-ray may be taken.

IV Working area of the Clinic and Areas to be used by Patients
Hazardous activities are carried out on the territory of the Clinic, therefore it is forbidden to enter the plant area, as it can be an accident and life threatening. The Clinic can only stay in a space designated for Patients.

V. Prices

1. The prices of the Clinic are posted at its reception and can be changed by the Service Provider without prior notice.
2. Information about the price of services can be requested before treatment.

VI. Cancellation conditions
You can cancel the treatment no later than 1 working day before the day of treatment free of charge. In case of late cancellation, a cancellation fee of HUF 35,000 per hour will be charged.

VII. Payment Options and Obligations
The fee for the services can be paid in cash, by bank card, bank transfer or Health Fund Card.

VIII. Rights and duties of the patient
The patient has the right to lodge a complaint during the treatment period and is obliged to pay the fee for the services.

IX. Rights and obligations of the Service Provider
The Service Provider is obliged to perform the services included in the contract in accordance with the applicable professional standards.

X. Contract duration
The contract is concluded for an indefinite period, during which the services must be performed according to the terms of the contract.

XI. Liability and warranty of the Service Provider
The Service Provider undertakes the guarantee of the services, in addition to proper oral hygiene and regular check-ups.

XII. Reclamation
Complaints may be submitted by the Patient in writing and the Service Provider will respond within 30 days.

XIII Confidentiality
We process personal data in accordance with the rules of the GDPR.

XIV. Vis maior
In the event of unforeseeable circumstances (e.g. natural disasters), the Service Provider is exempted from its obligations.

XV. Legal relationship and complaint handling
In the event of disputes between the Service Provider and the Patient, the court of the Service Provider's registered office is competent. Complaints may be filed in writing or orally.

XVI. Disclaimer
The information on the Service Provider's website is protected by copyright.

XVII. Modification of the contract

The Service Provider reserves the right to modify the content of these General Terms and Conditions (GTC) at any time. The changes will be published on the Clinic's website, indicating the date of entry into force, and placed in the reception area.

XVIII. Final Provisions

Matters not regulated in these General Terms and Conditions shall be governed by the Civil Code (Ctk.), the CLIV Act of 1997 on healthcare and other relevant legislation.

By entering into the contract, the Patient declares that he has read, understood and agrees with its contents. The Contracting Parties declare that they consider the rules contained herein to be binding.

The document contains all relevant aspects and regulations concerning the legal relationship between the Patients and the Service Provider, from the way of using the services, through the fees, to the handling of complaints and warranty conditions.

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